Telephone Operator

About the role

We are looking for a courteous and efficient Telephone Operator to join our hotel team. In this role you will be the first point of contact for guests calling the property, ensuring smooth communication and a pleasant experience.

Key responsibilities

• Operate the telephone exchange, answer incoming calls and connect them to the appropriate extensions.
• Take and forward messages, handle long‑distance and overseas calls, compute and record charges, and forward them to the Front Office Cashier.
• Screen calls on request, page parties through the paging system, and update the room rack in the exchange.
• Provide wake‑up calls, directory assistance and general information to guests.
• Manage emergency communications for the hotel.
• Maintain cleanliness and order of the work area and perform any additional duties as assigned.

Required profile

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong organizational abilities and problem‑solving mindset.
• Ability to work under pressure in a busy environment.

Required skills

• Telephone exchange operation.
• Paging system usage.