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Travel Consultant – Call Center (Rotational Shifts)

Reserval · El Mohandessin

Junior 🇬🇧 English
Amadeus GDS hotel booking systems

Job description

About the role

Reserval is seeking a motivated Travel Consultant to join its call‑center team in Mohaddessin. You will assist customers in planning and booking their trips, working with a fast‑paced, customer‑focused environment. The role offers rotational shifts and the chance to contribute to a leading digital travel agency.

Key responsibilities

  • Handle inbound and outbound calls to support customers with travel bookings and inquiries.
  • Use the Amadeus GDS to create, modify, and manage flight reservations.
  • Assist customers with hotel bookings and related services.
  • Resolve issues promptly to maintain high levels of customer satisfaction.
  • Collaborate with team members to achieve performance targets and uphold service quality standards.

Required profile

  • 1–2 years of experience in travel booking or a call‑center environment.
  • Proficiency with Amadeus GDS is essential.
  • Familiarity with hotel booking systems is a plus.
  • Customer‑first mindset with strong problem‑solving abilities.
  • Willingness to work rotational shifts.

Required skills

  • Amadeus GDS
  • Hotel booking systems

Questions fréquentes

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Published 4 months ago

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Reserval

El Mohandessin