Agent Operations HR Experience (EMEA)

About the role

The Agent Operations HR Experience role supports global HR functions, the HR hotline, and urgent operational tasks across the EMEA region. Working closely with regional HR teams, the role ensures timely, accurate support for employees in multiple time zones.

Key responsibilities

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks throughout the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries received through the HR hotline and written communications.
• Collaborate closely with regional HR teams to address urgent, time‑sensitive HR requests.
• Serve as temporary backup for country‑specific HR operations when required.

Required profile

• Experience supporting global HR functions and handling multi‑region, multi‑time‑zone requests.
• Ability to work closely with regional HR teams and provide urgent operational support.
• Strong attention to detail and commitment to compliance with internal HR procedures.

Required skills