Associate Technical Support Specialist

About the role

Milestone Technologies is seeking an enthusiastic Associate Technical Support Specialist to join its end‑user support team. This entry‑level position offers the chance to build foundational IT operations experience while assisting employees with everyday technology issues in a fast‑paced, global managed‑services environment.

Key responsibilities

• Respond to user support requests via ticketing systems, chat, email and virtual channels.
• Troubleshoot common hardware, software and access‑related problems for laptops, desktops, printers, mobile devices and collaboration tools.
• Assist with account access, password resets, VPN connectivity and basic system configuration tasks.
• Support multiple operating systems, including Windows, macOS and ChromeOS.
• Deploy, configure and maintain mobile devices such as iPhones, Android phones and tablets.
• Perform initial incident diagnosis and escalate unresolved or advanced issues to higher‑level support teams.
• Document troubleshooting steps and follow established support processes.

Required profile

• Strong curiosity and adaptability with a service‑oriented mindset.
• Professional communication skills and the ability to work collaboratively in a team.
• Desire to develop technical expertise and grow within an IT support career.

Required skills

• Experience with Windows, macOS and ChromeOS operating systems.
• Familiarity with iPhone, Android and tablet devices.
• Basic knowledge of VPN connectivity and password‑reset procedures.
• Ability to use ticketing systems and virtual support tools.