Bilingual French/English Customer Service Representative

About the role

Alorica is launching a new account and needs enthusiastic bilingual agents to deliver high‑quality support to customers in French and English. You will handle inquiries through phone, email or chat, ensuring a positive experience for every client.

Key responsibilities

• Respond to customer questions and issues via phone, email, or chat in both French and English.
• Provide accurate information, troubleshoot problems, and offer appropriate solutions.
• Maintain a professional and courteous demeanor at all times.
• Achieve performance targets, including KPIs and satisfaction metrics.
• Collaborate with teammates to continuously improve the service experience.

Required profile

• Fluent in French and English (minimum B2 level).
• Strong verbal and written communication abilities.
• Willingness to work night shifts.
• Passion for helping customers, no prior experience required.

Required skills

What we offer

• Competitive salary starting at 32,000.
• Performance‑based incentives and night allowance.
• Transportation provided to and from the workplace.
• Opportunities for personal and professional growth within a supportive environment.