Customer Care Coordinator – Patient Support Programs
Axios International · Dokki
Job description
About the role
The Customer Care Coordinator supports Patient Support Programs, ensuring patients receive timely, compassionate assistance throughout their treatment journey. This role acts as a trusted advocate, removing barriers to care and enhancing access to medical benefits.
Key responsibilities
- Assist the line manager and program team in managing Patient Support Programs and liaise with key stakeholders.
- Ensure timely enrollment of eligible patients and maintain accurate patient files.
- Accompany team members on visits to healthcare providers, pharmacies, or support sites.
- Prepare regular performance reports and maintain electronic records.
- Report adverse events or product complaints in line with client requirements and Axios SOPs.
Required profile
- A degree or diploma in a medical field or social work.
- 0‑1 year experience in healthcare, scientific field, or NGO (preferred).
- Experience in data monitoring, logistics, or customer service management is an advantage.
- Willingness to travel frequently and flexibility in working hours.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Egypt.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 14 hours ago
Expires 1 month from now
8 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Axios International
Dokki