Customer Service & Recruitment Associate (Arabic & English)

About the role

You will be the first point of contact for corporate clients and employers partnering with Capital Placement to run talent programs. The role blends client relationship management with end‑to‑end recruitment coordination and program delivery across the region.

Key responsibilities

• Serve as primary contact for corporate clients via phone, email and chat in Arabic and English.
• Conduct consultations to understand hiring goals and recommend suitable program structures.
• Support day‑to‑day delivery of recruitment and talent programs, managing multiple accounts simultaneously.
• Conduct interviews and briefings using Rena, the in‑house AI interviewer.
• Coordinate with clients and internal teams to ensure smooth onboarding, execution and completion of programs.
• Maintain accurate records in all systems, trackers and databases.
• Analyze client and program data, surface insights and share recommendations.
• Leverage AI tools to improve client experience and streamline internal workflows.
• Take ownership of issues, resolving them with sound judgement and creative problem‑solving.

Required profile

• Available full‑time; not compatible with studies, another job or freelance commitments.
• Fluent in Arabic and English, both written and spoken.
• Comfortable managing corporate client relationships and working with employer stakeholders across the region.
• Strong communicator with a client‑first mindset.
• Organised, detail‑oriented and able to juggle multiple programs and priorities.
• Calm under pressure in a fast‑paced environment.
• Proactive problem‑solver who takes ownership of outcomes.
• Curious about AI and automation and eager to use them daily.
• Experience in recruitment, B2B sales, client success or program coordination is a plus.
• Having lived or studied abroad is a bonus.

Required skills

What we offer

• Salary £400–£500 per month (GBP‑pegged).
• MacBook, private health insurance, 28 days holiday plus quarterly wellness days.
• UberEats budget, learning budget, work‑from‑home setup budget.
• Annual company getaways (e.g., Thailand, Vietnam, Sri Lanka).