Executive Secretary – Rooms Division

About the role

The Executive Secretary supports the Director of Rooms at the Semiramis InterContinental Cairo, enabling the director to focus on strategic initiatives. This position blends high‑level administrative duties with guest‑experience monitoring in a dynamic hospitality environment.

Key responsibilities

• Manage the Director of Rooms’ calendar, appointments, and daily schedule, resolving conflicts and prioritising time‑sensitive commitments.
• Organise departmental meeting agendas, record minutes and track action items to completion.
• Prepare, consolidate and analyse operational reports (occupancy, guest satisfaction, departmental goals) to aid data‑driven decisions.
• Maintain and control all Rooms Division documentation, ensuring version control, confidentiality and accuracy.
• Monitor guest feedback on social media and the Heartbeat system, reporting performance gaps and recommending improvements.
• Draft, review and manage correspondence, emails and reports on behalf of the Director of Rooms.
• Coordinate travel, logistics and administrative resources required for the Director’s schedule and department operations.
• Handle confidential information, contracts and departmental licences with discretion.

Required profile

• Sense of hospitality and strong guest‑service orientation.
• Prior work experience in hotel operational departments.
• Proven track record of successful administration.
• Ability to handle guest complaints with professionalism and a smile.
• Excellent interpersonal skills.
• Bachelor’s degree.
• Fluency in the local language (Arabic) and English; additional languages preferred.
• 3–5 years experience as an Executive Secretary, Executive Assistant or similar administrative role, ideally within hospitality.

Required skills