Front Desk / Admin Officer

About the role

Reliance Health offers health plans across Nigeria, Egypt and Senegal, combining telemedicine, affordable health insurance and partner and proprietary healthcare facilities. Its Front Desk/Admin Officer manages front desk operations and provides administrative support across departments, acting as the first point of contact for visitors and clients.

Key responsibilities

• Welcome visitors, manage calls and the reception inbox, maintain the visitor log and keep the front desk professional.
• Own conference room calendars and bookings, prepare rooms and reset them after use.
• Keep the office clean and stocked by coordinating janitorial schedules and following up on issues.
• Coordinate door access for visitors and contractors, support basic incident response and liaise with building management.
• Log issues, raise service requests, schedule and supervise vendor visits (cleaning, maintenance, utilities, fumigation, A/C, waste) and confirm completion.
• Handle incoming and outgoing mail and parcels end to end, including tracking exceptions.
• Arrange flights, transport and accommodation for visitors and staff on assignment, and manage company guest lodging.
• Maintain simple trackers for visitors, bookings, vendor jobs, stock, deliveries and travel/lodging, and share weekly office status updates.
• Spot hazards, apply basic HSE controls and escalate risks per SOPs.

Required profile

• Bachelor's degree or HND in any field.
• Strong spoken and written communication and a confident, courteous front-of-house manner.
• Proven organization and follow-through, keeping logs up to date and closing loops.
• Able to coordinate janitorial personnel and work with vendors and building management.
• On-site availability at the regional office (Lagos, Cairo or Dakar) during business hours; the company is remote-first.

Required skills

• Solid calendar and scheduling skills.
• Microsoft 365 (Outlook, Teams, Excel, SharePoint).
• Nice to have: front-desk or facilities coordination experience, travel and accommodation management, vendor service logs, basic HSE awareness, event support, courier platform knowledge, SharePoint lists or tracker spreadsheets.

What we offer

• Salary benchmarked against industry standards.
• Premium health insurance for you and your family.
• Unlimited leave.
• Learning and development allowance.
• Growth opportunities with mentorship and resources.