Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for visitors, callers, and employees, ensuring a professional and welcoming environment. This role combines customer service, administrative support, and coordination of meeting spaces to keep daily office operations running smoothly.

Key responsibilities

• Greet and welcome visitors in a professional manner.
• Answer, direct, and manage incoming calls promptly and courteously.
• Manage meeting room bookings and prepare rooms for scheduled meetings.
• Receive, sort, and distribute incoming mail and deliveries.
• Maintain a clean and orderly reception area.
• Provide administrative support such as filing, data entry, and document preparation.
• Coordinate visitor access and appointments with other departments.
• Maintain inventory of office and reception supplies.
• Assist in scheduling and coordination of internal meetings and events.
• Handle basic inquiries from guests and employees.

Required profile

• A bachelor’s degree in Business Administration or a related field is preferred.
• Proven experience as a Receptionist, Front Desk Officer, or in a similar administrative role.
• Strong communication and interpersonal skills with a professional appearance.
• Excellent organizational and multitasking abilities.
• Ability to work under pressure, manage time effectively, and solve problems.
• Good command of English, both written and spoken.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft PowerPoint.
• Ability to operate phone systems professionally.
• Competence with standard office equipment.