Front Office Receptionist

About the role

The Front Office Receptionist will be the first point of contact for patients at Self Medical Hub in New Cairo. This full‑time, on‑site position focuses on delivering a welcoming and efficient experience while supporting clinical staff and ensuring smooth daily operations.

Key responsibilities

• Greet and assist patients and visitors with a professional demeanor.
• Answer incoming phone calls, manage inquiries, and direct callers appropriately.
• Schedule appointments and maintain accurate patient records.
• Guide visitors within the facility and ensure a clean, organized reception area.
• Handle day‑to‑day front office tasks, including filing and basic administrative duties.

Required profile

• Strong phone etiquette and experience with front‑office duties.
• Exceptional customer‑service mindset with a patient‑focused approach.
• Clear verbal and written communication skills.
• Excellent organizational and time‑management abilities.
• High school diploma or equivalent; additional office‑administration training is a plus.
• Previous experience in a healthcare or medical environment is advantageous.

Required skills

• Familiarity with basic office software (e.g., MS Office).
• Ability to use scheduling systems effectively.