German Customer Support Agent (Cairo)

About the role

Cross Border Talents is recruiting German Customer Support Agents to work in Cairo, Egypt. The role handles inbound calls, gives expert advice to customers and resolves their issues, with decisions made on resolving customer problems and addressing their requirements.

Key responsibilities

• Handle inbound calls consistently, meeting department standards and goals
• Provide expert advice and accurate information to customers
• Follow company guidelines while offering creative solutions to meet customer needs
• Resolve calls and escalate only when all other options have been ruled out
• Document every case clearly and concisely
• Meet schedule adherence goals set by the client
• Make periodic outbound calls to follow up on various issues
• Use several applications during calls

Required profile

• University graduate or equivalent degree; college dropouts who have been out of school for at least one year are also eligible
• No particular experience required; previous customer experience is a plus
• Excellent command of German (B2)
• Typing speed of at least 20 words per minute with 80% accuracy
• Flexibility and adaptability to working conditions and hours

Required skills

• Ability to use computers and internet applications
• Great verbal and written communication skills
• Ability to solve problems quickly and handle customer issues

What we offer

• Highest net salary in the industry range
• KPIs paid in Euro equivalent
• Overnight allowance and mobile allowance
• VPN access
• Social insurance and medical insurance