Head of Operations – Luxury Skincare Brand
Klēa · Nouveau Caire
Job description
About the role
Klēa, a new luxury skincare brand launching in Egypt, is looking for a Head of Operations to build the operational foundation from scratch. Reporting directly to the founder, you will ensure every workstream moves forward with clear ownership, deadlines, and accountability.
Key responsibilities
- Track deliverables across all team members, follow up proactively, and escalate patterns rather than isolated incidents.
- Manage vendor and supplier relationships, including manufacturers, fulfillment partners, print houses, and packaging suppliers.
- Oversee Shopify and order‑fulfilment operations, monitoring the backend, flagging issues early, and ensuring smooth order processing.
- Coordinate PR and outreach logistics, handling packaging, dispatch, and end‑to‑end delivery.
- Lead first‑round hiring by screening candidates and presenting shortlists to the founder.
- Own office and administrative operations, ensuring day‑to‑day efficiency.
Required profile
- Minimum three years of operations management experience in a consumer brand, agency, or product‑led business.
- Proven ability to handle multiple vendors simultaneously and hold teams accountable without constant escalation.
- Precise, direct, and calm under pressure, with the judgment to know which problems need escalation.
- Based in Cairo and able to work on‑site daily; remote work is not an option.
Required skills
- Shopify (e‑commerce platform) proficiency for backend order management.
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Published 1 day ago
Expires 1 month from now
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Klēa
Nouveau Caire
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