HR Operations Manager – Site Operations

About the role

The HR Operations Manager will lead all human‑resources operational functions for the Cairo site of VXI Egypt, a BPO/Contact Center. Reporting to senior leadership, you will ensure HR services align with business goals, drive employee engagement, and maintain compliance in a fast‑paced environment.

Key responsibilities

• Lead daily HR site operations and ensure efficient delivery of HR services.
• Act as primary HR partner for Operations leadership and support functions.
• Manage employee relations, including investigations, disciplinary actions, grievances, and conflict resolution.
• Ensure compliance with Egyptian labor law, company policies, and internal procedures.
• Drive employee engagement initiatives to improve retention, morale, and culture.
• Partner with Operations and Workforce Management to support staffing and organizational needs.
• Oversee performance management, coaching, action plans, and development initiatives.
• Monitor HR metrics such as attrition, absenteeism, retention, and engagement trends.
• Support restructuring, promotions, transfers, and workforce changes.
• Ensure smooth onboarding and off‑boarding processes.
• Lead and develop the on‑site HR team to maintain service quality.
• Collaborate with Recruitment, Training, Payroll, and other stakeholders.
• Support audits and maintain accurate HR documentation.

Required profile

• Bachelor’s degree in Human Resources, Business Administration or related field.
• 5–7 years of experience in HR Operations or HR Management.
• Previous experience in the BPO/Contact Center industry preferred.
• Strong knowledge of Egyptian labor law and HR operational practices.
• Proven experience handling employee relations and site‑wide HR operations.
• Excellent leadership, communication and stakeholder‑management abilities.
• Strong analytical and problem‑solving skills.
• Ability to thrive in a fast‑paced, dynamic environment.

Required skills