Lead Contract Performance Manager

About the role

The Lead Contract Performance Manager owns the full profit and loss of their contract portfolio (orders, sales, margin and cash) and acts as the main contact for assigned customers. The role covers contract administration and fulfillment, outage coordination, and partnership with customer operations and maintenance teams to improve plant reliability, availability and efficiency.

Key responsibilities

• Own P&L performance for the contract portfolio and act as the primary point of contact for assigned customers.
• Lead contract administration and fulfillment, including negotiations, interpretation of terms and conditions, payment terms, responsibilities and liquidated damages and bonus structures.
• Plan and coordinate outage execution: define scope, partner with FieldCore on scheduling, manage parts and repair planning, and lead pre-outage, post-outage and milestone reviews, including lean outage workouts for major projects.
• Guide resolution of emergent and forced outages by submitting Service Now cases and sharing technical information letters and service bulletins with customers, and manage warranty and commercial concessions.
• Maintain accurate records in EventVision, the Field Service Portal and Oracle Field Services, including invoicing and credit notes.
• Partner with customer O&M teams to improve plant reliability and respond to technical questions.
• Champion quality and EHS standards at each supported customer site.

Required profile

• Bachelor's degree in engineering.
• 3 years of experience in services and operations, customer-facing project management, or complex matrixed leadership.
• Fluency in Arabic and English, with strong oral and written communication skills.
• Willingness to travel to customer sites as needed.
• Previous power generation services experience is a plus.

Required skills

• Working knowledge of Contractual Service Agreements (CSA) and related commercial processes.
• Experience partnering with customer leadership teams, with strong financial, commercial and interpersonal skills.
• Experience planning and executing outages is a plus.

What we offer

• A robust, competitive benefits package supporting performance and personal and family needs.
• Ongoing on-the-job learning and career development opportunities.