Night Manager – Hotel Operations Lead

About the role

We are looking for a proactive Night Manager to lead our hotel’s overnight operations. The successful candidate will ensure guest safety and comfort, supervise a small night team, and maintain the property’s standards throughout the night.

Key responsibilities

• Oversee all night‑time hotel operations, guaranteeing smooth service for guests.
• Lead and support night staff, including front desk, security, and housekeeping.
• Handle guest inquiries, complaints and emergencies, delivering timely resolutions.
• Conduct nightly audits such as cash handling, end‑of‑day reporting and preparation for the next day.
• Manage phone bookings and monitor the overnight reservations email account.
• Monitor security systems, perform regular patrols and ensure overall safety of guests and property.
• Coordinate with other departments to ensure seamless communication and operations.
• Uphold hotel standards, policies and health‑and‑safety regulations.

Required profile

• Previous supervisory or management experience in hospitality, preferably on night shift.
• Experience with reservations and 24‑hour hotel operations.
• Post‑graduate Diploma in Hospitality Management or equivalent.
• Valid First Aid, LCQ and local council Manager licence.
• Full driver’s licence.
• Strong leadership, communication and problem‑solving abilities.

Required skills

• Proficiency with hotel management software and front‑office systems.