Reservation Agent

About the role

Kempinski is looking for a Reservation Agent in Cairo. The role covers daily reservation accuracy, rate compliance and availability, client satisfaction and follow-up on lost business, within the hotel's revenue and reservations function.

Key responsibilities

• Review daily reservation accuracy, rate compliance by segment and source, system close-out when needed and rate availability.
• Ensure clients' satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and share information with department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results above 85%.
• Follow internal up-sell programmes for the Reservations department.
• Perform any other duties assigned by management.

Required profile

• Detail-oriented, good communicator and good listener.
• Energetic and able to work under pressure.
• Able to investigate systems malfunctions or user-input errors.
• Excellent oral and written English.

Required skills

• Knowledge of Opera Central systems; knowledge of Fidelio V6 or Opera PMS is imperative.
• Good keyboard skills and proven working knowledge of Microsoft Office (Word, Excel).