Residences Concierge

About the role

The Residences Concierge responds to requests from residence owners and their guests for visitor information, special arrangements or services such as transportation, reservations and dry cleaning. The role covers front desk and concierge duties within the residence, with a focus on personalized service and adherence to The Ritz-Carlton service standards.

Key responsibilities

• Arrange visitor information, special arrangements and services, and identify suitable providers
• Gather and share information about the property and local amenities, including special events and activities
• Announce visitors and contractors to owners before entry, allow only authorized visitors and use the key track system
• Answer, record and process calls, messages, requests and concerns, contacting the right departments to resolve issues
• Assist with owner reservation services (HRS), elevator scheduling for move-in/out and bell/valet services
• Perform lobby ambassador tasks and maintain shift logs and daily memo books
• Report incidents, accidents and unsafe conditions to the manager, complete safety training and follow company policies
• Welcome owners and guests, assist people with disabilities and uphold confidentiality and professional appearance

Required profile

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• No supervisory experience required
• Able to stand, sit or walk for long periods and lift objects up to 10 pounds