Restaurant Manager - Sofitel Cairo Downtown Nile

About the role

Sofitel Cairo Downtown Nile, part of the Accor network of more than 45 brands, 5,500 hotels and 10,000 restaurants, is looking for a full-time Restaurant Manager. The role ensures a positive dining experience, handles complaints and maintains high service standards.

Key responsibilities

• Keep customers happy, gather their feedback and handle complaints
• Control operational costs and identify ways to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Keep the restaurant stocked with the necessary supplies at all times
• Develop and implement strategies to attract new customers and retain existing ones, including promotions, special events and menu updates
• Maintain safety and food quality standards
• Coach staff, foster a positive work environment and support team growth and productivity
• Recruit, interview and train staff to follow restaurant procedures
• Organize schedules, track employee hours and record payroll data
• Appraise staff performance and discipline or retrain employees with poor performance

Required profile

• Proven experience in hospitality and food service management in luxury hotels or resorts
• Experience is an asset
• Prior experience with Opera or a related system is an advantage
• Fluency in English; additional languages are a plus

Required skills

• Strong leadership, organizational and decision-making skills
• Knowledge of food safety, health regulations and operational procedures
• Excellent communication and customer service abilities