Seller Support Associate – English & Arabic

About the role

The Seller Support Associate is the primary point of contact between Amazon and its marketplace sellers. You will provide timely, accurate assistance to merchants worldwide, helping them resolve issues and improve their selling experience.

Key responsibilities

• Communicate clearly and professionally with sellers via phone and email.
• Deliver prompt service, escalating complex cases when necessary.
• Develop platform knowledge to guide sellers effectively.
• Maintain performance metrics such as quality, productivity, and first‑contact resolution.
• Identify process improvements and document solutions.
• Collaborate with internal teams (Customer Service, Merchant Investigations, Payments) to resolve seller inquiries.

Required profile

• Minimum 1 year of customer service experience.
• At least 1 year of experience driving process improvements.
• Ability to work flexible schedules, including weekends, nights, and holidays.
• Fluent in reading, writing, and speaking English (Arabic preferred).

Required skills

• Proficiency with Microsoft Office applications.
• Strong Excel skills for data analysis and reporting.