Senior Customer Experience and Engagement Analyst

About the role

Mastercard is seeking a Senior Customer Experience and Engagement Analyst to support Brighterion’s customers using our Acquiring Fraud solutions. The role focuses on driving adoption, engagement and satisfaction across the MEA region.

Key responsibilities

• Promote additional adoption of Brighterion services through existing and new channels.
• Manage relationships with potential and existing customers.
• Upsell complementary services and identify new business opportunities.
• Participate in customer implementation and status meetings.
• Proactively monitor customer satisfaction and address issues.
• Coordinate activities between Brighterion Implementation, Product, and MPGS internal teams.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• Experience working in payments and fraud solutions.
• Strong communication and documentation skills.
• Detail‑oriented with the ability to meet multiple deadlines in a dynamic environment.
• Proven experience interacting with customers and asking forward‑thinking questions.

Required skills