Senior Pre‑sales Architect (CRM)

About the role

We are looking for a Senior Pre‑sales Architect (CRM) to lead discovery, design, demo and proposal activities for Microsoft Dynamics 365 CRM transformations across the GCC. This remote position will work closely with sales, pre‑sales and delivery teams to position TRUST as the partner of choice.

Key responsibilities

• Own the technical and solution elements of CRM pre‑sales engagements from discovery workshops to proposal sign‑off.
• Act as the primary technical authority during the sales cycle, building credibility with stakeholders including C‑suite.
• Collaborate with Sales to qualify opportunities, define win strategies and shape requirements.
• Design end‑to‑end Dynamics 365 Customer Engagement and Power Platform solutions, covering modules, Dataverse, security, integrations, reporting and automation.
• Advise on integration approaches using APIs, middleware, Azure services and the broader Microsoft ecosystem.
• Identify technical risks, assumptions and dependencies early and ensure architectures follow best practices.
• Prepare and deliver tailored solution demonstrations, proof‑of‑concepts and architecture walkthroughs.

Required profile

• Extensive experience in Microsoft Dynamics 365 Customer Engagement and Power Platform.
• Strong technical architecture skills combined with excellent communication and storytelling abilities.
• Proven ability to influence client decisions and win complex CRM opportunities.
• Comfortable engaging with senior client stakeholders and leading pre‑sales teams.

Required skills

• Microsoft Dynamics 365 Customer Engagement
• Power Platform (Power Apps, Power Automate, Power BI)
• Dataverse
• Azure services (e.g., Azure Functions, Logic Apps)
• API integration and middleware technologies
• Solution architecture and design best practices