Spa Receptionist – Guest Services

About the role

The Spa Receptionist is the first point of contact for guests and members at the Health Club. You will create a welcoming atmosphere, manage bookings, handle cash transactions, and ensure a seamless experience that meets the spa’s high service standards.

Key responsibilities

• Greet all visitors warmly, invite them to sign consultation forms, and provide lockers, towels, bathrobes, and service information.
• Promote membership options, give facility tours, and assist new members with application forms.
• Process all spa cashier transactions, including retail sales and daily revenue, issue receipts, and balance the cash register at shift end.
• Answer incoming calls, manage bookings, and coordinate with therapists for appointments or cancellations.
• Maintain strict hygiene standards and achieve quality audit scores of 85% or higher.
• Prepare daily, weekly, and monthly reports and handover notes for the next shift.

Required profile

• Minimum 1 year reception experience in an international spa environment.
• Excellent oral and written English; local language proficiency is a plus.
• Strong client‑facing skills, public relations, and retail management experience.
• Flexibility to work in a 7‑day operation.

Required skills

• Telephone system operations.
• Computer literacy with in‑house booking/database systems.
• Desktop publishing (advantage).

What we offer

• Opportunity to work in a dynamic, multicultural spa setting.
• Professional development and career growth within the hospitality sector.