Assistant Manager – Menu Management

About the role

The Assistant Manager – Menu Management will lead menu and pricing configuration across all digital channels (app, web, kiosk and integrated aggregators) for multiple brands and countries. You will act as the single point of contact for brand service requests, new menu onboarding and price‑mismatch reduction, ensuring fast, accurate execution.

Key responsibilities

• Own menu and pricing configuration for brands to enable rapid marketing and commercial actions.
• Execute aggregator‑specific menu and pricing changes, including campaigns, price adjustments, delivery fees, promotions, loyalty updates and image launches.
• Create and maintain menu setups for new store clusters and digital ordering modes.
• Serve as operational point of contact for campaign readiness and deliver service requests within SLA.
• Investigate and resolve pricing discrepancies across aggregators, coordinating with technology, RT, and digital teams.
• Maintain KPI reporting, lead incident response for menu or pricing issues, and ensure compliance with Americana SOPs.
• Conduct daily triage calls and share updates with the manager and cross‑functional teams.

Required profile

• Strong operational mindset with ability to follow defined SOPs.
• Excellent cross‑functional coordination and communication skills.
• Ability to analyse root causes of pricing mismatches and drive corrective actions.
• Detail‑oriented with a focus on delivering error‑free work within defined timelines.

Required skills