Front Office Agent

About the role

The Front Office Agent is the first point of contact for guests, responsible for delivering a friendly, caring, and professional experience during check‑in and check‑out. This role shapes the guest’s first and last impression of the residence.

Key responsibilities

• Check‑in arriving guests, register them, assign rooms and accommodate special requests.
• Assist guests with registration cards, baggage handling and use suggestive selling to promote rooms and other services.
• Verify payment methods, follow credit‑checking procedures and process cash or card transactions.
• Handle guest check‑out, inquire about last‑minute charges, settle accounts and issue invoices.
• Manage front‑office cash transactions, foreign‑currency exchange and balance cash float at shift end.
• Answer guest inquiries by phone or in person, issue safe‑deposit boxes, relay messages and address complaints.
• Coordinate room status updates with housekeeping for late check‑outs, early check‑ins and special requests.
• Maintain knowledge of products, services and reservation procedures, and keep the work area tidy.

Required profile

• Fluent oral and written English; additional languages are a plus.
• Experience in luxury or upscale hotel environments preferred.
• Strong communication skills and ability to multitask in a fast‑paced, multinational setting.
• Willingness to work rotational shifts, including up to 15 night‑shift days per month (11 pm‑8 am).

Required skills

• Proficiency with Microsoft Office applications: Word, Excel and PowerPoint.

What we offer

• Opportunity to work in a prestigious residence with European‑style service.
• Dynamic team environment and career development in hospitality.