Front Office Agent

About the role

The Front Office Agent is the first point of contact for guests, responsible for delivering a warm, professional welcome and a seamless departure experience. This role is essential in shaping the guest’s overall impression of the residence.

Key responsibilities

• Check‑in arriving guests, register them, assign rooms and accommodate special requests.
• Use suggestive selling techniques to promote rooms and additional residence services.
• Verify payment methods, follow credit‑checking procedures, and handle cash or cashier transactions.
• Process check‑out, settle guest accounts, issue invoices and manage any last‑minute charges.
• Balance cash float at the end of each shift.
• Answer guest inquiries by phone or in person, relay messages, and refer issues to appropriate departments.
• Coordinate room status updates with housekeeping, including late check‑outs and early arrivals.
• Maintain a tidy work area and stay informed about residence products and daily activities.

Required profile

• Fluent oral and written English; additional languages are a plus.
• Experience in luxury hotel environments preferred.
• Ability to work in a fast‑paced, multinational setting and handle rotational or overnight shifts.
• Strong communication skills and a passion for hospitality.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint