Chat Account Agent

About the role

MICO WORLD is seeking a dedicated Chat Account Agent to join its on‑site team in Cairo. In this full‑time position you will provide real‑time support to users of its social entertainment apps, ensuring a smooth and satisfying experience.

Key responsibilities

• Respond to user inquiries via chat in a timely and professional manner.
• Resolve issues, troubleshoot problems, and provide relevant information.
• Maintain high levels of customer satisfaction throughout each interaction.
• Document chat conversations accurately for future reference.
• Escalate complex cases to the appropriate internal teams.
• Adhere to company policies and communication standards.

Required profile

• Strong communication skills with a professional approach to user interactions.
• Effective problem‑solving abilities and troubleshooting experience.
• Familiarity with chat platforms and basic software used for support operations.
• Excellent time‑management and multitasking capabilities.
• Fluent in English; Arabic is a plus.
• Flexibility to work shift‑based schedules in a fast‑paced environment.
• Previous experience in customer service or the social entertainment sector is advantageous.

Required skills