هذه الوظيفة لم تعد متاحة
انتهت صلاحية هذه الوظيفة في 04/09/2026. لم تعد تقبل الطلبات.
Chat Support Agent
Loba · Gizeh
وصف الوظيفة
About the role
We are a premium skincare and beauty brand serving the GCC market, looking for a Chat Support Agent to be the digital face of our brand. You will handle customer interactions across live chat, WhatsApp, email, and social media, ensuring a seamless, luxury‑standard experience.
Key responsibilities
- Respond to customer inquiries via live chat, WhatsApp, email, and social media platforms.
- Provide clear, accurate, brand‑aligned information about products, orders, and accounts.
- Resolve complaints professionally and escalate complex cases to the appropriate departments.
- Maintain detailed records of all interactions in the CRM system.
- Ensure every communication reflects the premium tone and positioning of the brand.
- Follow internal SOPs and customer‑service guidelines at all times.
Required profile
- Proven experience in customer service, call centre, or chat support.
- Prior experience serving GCC customers is highly preferred.
- Excellent written communication in Arabic and English.
- Strong typing ability and capacity to manage multiple conversations simultaneously.
- Professional demeanor with a customer‑first mindset.
- Ability to work under pressure while maintaining high‑quality standards.
Required skills
- Familiarity with CRM systems.
- Experience with chat support platforms.
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في مصر.
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
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Loba
Gizeh
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