Communications Agent

About the role

The Four Seasons Hotel Cairo at Nile Plaza is seeking a full‑time Communications Agent to be the first point of contact for guests and partners. You will manage the telephone switchboard, handle inquiries, and support daily hotel operations with a strong hospitality mindset.

Key responsibilities

• Answer and route incoming calls using the hotel telephone switchboard.
• Provide accurate information on hotel services, operating hours, key personnel, daily activities and special functions.
• Operate the hotel computer system, telex and facsimile machines to process messages and documents.
• Follow proper payroll procedures as required.
• Maintain a courteous and professional demeanor with all callers.

Required profile

• Well‑mannered, visionary and passionate about hospitality.
• Deep understanding of hotel operations and guest services.
• Ability to follow payroll and administrative procedures accurately.
• Familiarity with hotel services, hours of operation, and key staff.

Required skills

• Telephone switchboard operation.
• Hotel computer system usage.
• Telex handling.
• Facsimile (fax) machine operation.