Community Experience Associate

About the role

The Community Experience Associate is the front‑face of Moca’s member experience, welcoming guests, managing check‑ins and ensuring a collaborative environment for all members.

Key responsibilities

• Greet and check‑in members, creating a welcoming atmosphere.
• Cover the front desk during business hours and manage the Bookings Management System.
• Identify opportunities to increase space sales and support event set‑up and on‑site management.
• Provide excellent customer service, handle queries, and alert to unusual or suspicious activity.
• Perform general administrative and clerical tasks and maintain the facility in coordination with the onsite team.
• Participate in regular team training, professional development and additional projects as assigned.

Required profile

• At least 2 years of experience in a customer‑experience or front‑desk role.
• Fluent spoken and written English and Arabic.
• Strong organizational and task‑prioritization abilities.
• Ability to work independently or as part of a team, with attention to detail and problem‑solving skills.

Required skills

• Proficiency with MS Office Suite and basic web tools.