Front Desk Staff

About the role

Self Medical Hub is seeking a friendly and professional Front Desk Staff member to join our team in New Cairo. This full‑time, on‑site position is the first point of contact for patients and visitors, ensuring a welcoming and efficient experience.

Key responsibilities

• Greet patients and visitors with a courteous attitude.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule and confirm appointments using the clinic’s software.
• Manage patient inquiries, both in‑person and via phone.
• Maintain a clean, organized reception area.
• Perform routine administrative tasks such as filing and data entry.
• Provide consistent, high‑quality customer service to support patient satisfaction.

Required profile

• Strong phone etiquette and prior receptionist experience.
• Excellent communication and customer‑service skills.
• Ability to multitask, stay organized, and manage time efficiently.
• Professional demeanor with a friendly attitude.
• Previous experience in a healthcare environment is a plus.

Required skills

• Computer literacy for managing scheduling software and documentation.