Front Office Manager

About the role

The Front Office Manager leads all front‑office functions, ensuring smooth guest arrival and departure processes while driving both guest satisfaction and financial performance. This role oversees the Bell Staff, Switchboard, Guest Services/Front Desk, and Retail/Gift Shop teams.

Key responsibilities

• Lead, coach, and supervise the Guest Services team, fostering a culture of trust, respect, and high performance.
• Manage day‑to‑day front office operations, maintaining service standards and meeting budgetary targets.
• Set, monitor, and achieve performance, budget, and team goals for the department.
• Conduct regular department meetings and communicate clear objectives to staff.
• Ensure staffing levels align with guest service needs and financial objectives.
• Control department expenses to stay within budget.
• Oversee compliance with all front office policies and procedures.

Required profile

• High school diploma or GED with at least 4 years of guest services or front‑desk experience, OR
• Associate degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field with at least 2 years of relevant experience.

Required skills

What we offer

• Opportunity to lead a dedicated front‑office team in a dynamic hospitality environment.
• Competitive compensation aligned with performance.
• Professional development and growth within the organization.