Reservation Agent

About the role

As a Reservation Agent you will be the first point of contact for guests looking to book their stay. You will create a welcoming experience, provide accurate information and help guests feel confident that their reservation will meet their expectations.

Key responsibilities

• Handle incoming reservation requests via phone, email and online channels.
• Enter bookings, rooming lists and guest details accurately into the reservation system.
• Upsell rooms and hotel services to maximize revenue while ensuring the best fit for the guest.
• Provide information on hotel facilities, special requests and local attractions.
• Maintain up‑to‑date records and ensure data integrity in the system.

Required profile

• Guest‑focused personality with strong interpersonal skills.
• Ability to solve problems quickly and efficiently.
• Fluency in English; additional languages are a plus.

Required skills

• Experience with Opera or a similar property management/reservation system.

What we offer

• Employee benefit card with discounted rates across Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development within the hotel and across the global Accor network.
• Participation in corporate social responsibility initiatives such as Planet 21.