Tier 2 Agent – UK Hotel Reservations

About the role

Foundever is looking for a motivated and customer‑focused Tier 2 Agent to join its UK Hotel Reservations account. You will handle escalated reservation inquiries and provide high‑quality support to UK‑based customers, ensuring a seamless and professional experience at every interaction.

Key responsibilities

• Handle Tier 2 customer inquiries related to UK hotel reservations.
• Resolve escalated issues efficiently while maintaining quality standards.
• Meet and maintain account KPIs throughout and after the training period.
• Collaborate with team leaders to ensure consistent service delivery.

Required profile

• Previous experience in customer service.
• C1 level English (written and spoken).
• Strong communication and problem‑solving abilities.
• Graduate degree (graduates only).
• Male candidates must hold a military certificate.
• Ability to commute to Nasr City (transportation provided).

Required skills

What we offer

• Salary up to 23,800 EGP gross.
• Fully paid training program, including KPI period.
• Medical and social insurance.
• Promotion opportunities after six months.
• Transportation provided for commuting.