AFU Issuing Officer – Credit Card Operations
Network International · Égypte
وصف الوظيفة
About the role
The AFU Issuing Officer will support credit‑card operations by processing a variety of financial and non‑financial requests. The role ensures that all requests are handled accurately, within defined service level agreements, and before system cut‑off times.
Key responsibilities
- Process financial and non‑financial card requests within the specified turnaround time (TAT) with high accuracy.
- Handle email inquiries professionally and provide timely follow‑up for approvals from other departments.
- Record daily requests in the MIS tracker and update the scorecard each day.
- Adhere to service level agreements, highlight issues during business‑as‑usual activities, and resolve client queries or complaints promptly.
- Maintain compliance with operating policies, confidentiality agreements, and internal HR regulations.
- Attend scheduled meetings, complete assigned training on time, and be flexible to work weekends or extended hours at month‑end.
Required profile
- Bachelor’s degree, preferably in Commerce or Information Systems.
- Strong command of written and spoken English.
- 1‑2 years of experience in banking, fintech, e‑payments, or related digital financial services.
- Exposure to CRM applications and Way4 is an advantage.
- Good interpersonal skills, customer‑service orientation, and ability to work under pressure.
Required skills
- Proficiency in MS Office (Word and Excel).
- Experience with CRM applications.
- Familiarity with the Way4 banking system.
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Network International
Égypte
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