Customer Support Associate – Coffee Specialist

About the role

We are looking for a Customer Support Associate who will act as a coffee specialist for Nespresso, engaging customers across multiple channels to deliver exceptional experiences.

Key responsibilities

• Provide outstanding service through voice and digital platforms, including calls, emails, WhatsApp, live chat, and social media.
• Resolve customer inquiries and complaints with empathy, ensuring high satisfaction and a positive journey.
• Act as a brand ambassador, maintaining deep knowledge of coffee products and sustainability commitments.
• Guide customers in exploring personalized coffee options and promote new products.
• Utilize sales techniques to retain customers and identify upselling opportunities.
• Ensure compliance with quality and business standards, maintaining data integrity.
• Support back‑office tasks and contribute to continuous improvement initiatives.

Required profile

• Bachelor’s degree in marketing, business studies, communications, or a related field.
• Proven experience in customer service and sales within B2C or B2B environments.
• Strong verbal and written communication skills in English.
• Ability to multitask, prioritize effectively, and adapt to new digital trends.
• Attention to detail and a passion for learning new skills and tools.

Required skills