Trip Advisor – Travel Customer Service Representative

About the role

Alorica is seeking a dedicated Trip Advisor to join its customer experience team in Giza. In this full‑time, on‑site position you will help travelers plan and enjoy their trips by delivering personalized recommendations and seamless booking support.

Key responsibilities

• Research and present travel options tailored to customer preferences.
• Book accommodations, transportation, and ancillary services using travel booking platforms.
• Respond promptly to inquiries via phone, email, or chat.
• Resolve travel‑related issues and manage unexpected challenges efficiently.
• Maintain accurate records of bookings and ensure timely follow‑up.
• Deliver exceptional service that reflects Alorica’s standards of integrity and authenticity.

Required profile

• Strong communication and customer‑service abilities.
• Attention to detail and excellent organizational skills.
• Proactive, customer‑focused attitude with problem‑solving capabilities.
• Ability to work on‑site in Giza and handle diverse client expectations.
• Fluency in English; additional languages are a plus.

Required skills

• Proficiency in researching travel options and itinerary planning.
• Experience handling customer inquiries and bookings.
• Familiarity with travel booking systems or related software.

What we offer

• Opportunity to work with a global leader in customer experience.
• Collaborative and creative team environment.
• Professional development within a fast‑growing company.