This job is no longer available
This job expired on 24/08/2026. It no longer accepts applications.
Customer Experience Specialist – Bilingual (Fluent in Portuguese & English)
Agoda · Le Caire
Job description
About the role
Agoda is looking for a bilingual Customer Experience Specialist to join its Cairo support team. You will assist travelers and partners in Portuguese and English, delivering fast, accurate service across phone, email and chat channels.
Key responsibilities
- Handle a high volume of customer inquiries, providing timely resolutions.
- Manage end‑to‑end booking issues such as changes, cancellations, and payment queries.
- Communicate with guests and partners via phone, email and live chat.
- Collaborate with cross‑functional teams to improve processes and product features.
- Document interactions and contribute to knowledge‑base updates.
Required profile
- Fluent in both Portuguese and English (written and spoken).
- Strong communication and problem‑solving abilities.
- Ability to work in a fast‑paced, data‑driven environment.
- Customer‑focused mindset with a willingness to learn.
Required skills
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Agoda
Le Caire