Dispatch Coordinator (Fusion)

About the role

We are looking for an experienced Dispatch Coordinator to oversee the scheduling and dispatch of HVAC, refrigeration, electrical, and plumbing technicians using Fusion software. The role operates in a fast‑paced, 24/7 service environment, ensuring both emergency and preventive maintenance calls are handled efficiently.

Key responsibilities

• Coordinate and dispatch technicians across multiple trades using Fusion.
• Schedule emergency service calls and routine preventive maintenance visits.
• Monitor technician routes, job progress, and overall scheduling efficiency.
• Update work orders, job statuses, and customer records in real time.
• Communicate appointment details and service updates to customers.
• Collaborate with field technicians to guarantee timely job completion.
• Prioritize urgent requests while maintaining smooth daily operations.
• Support after‑hours and emergency dispatch as part of 24/7 coverage.

Required profile

• Hands‑on experience with Fusion dispatch software.
• Background coordinating residential and commercial service projects.
• Previous dispatch experience in HVAC, refrigeration, plumbing, electrical, or similar field service industries.
• Strong organizational, multitasking, and problem‑solving abilities.
• Comfortable working in a 24/7 service environment with high attention to detail.

Required skills

• Fusion dispatch software