Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests at Four Seasons Resort Sharm El Sheikh. You will deliver a seamless check‑in and check‑out experience, respond to guest inquiries, and ensure every stay reflects the brand’s luxury standards.

Key responsibilities

• Greet guests warmly and manage the check‑in and check‑out process with accuracy.
• Handle guest requests, provide information about hotel services, local attractions, and events.
• Respond promptly to phone and in‑person inquiries, ensuring timely resolution.
• Address and resolve guest complaints while seeking opportunities to personalize service.
• Collaborate with the Front Desk Manager and other departments to maintain high service standards.

Required profile

• Minimum 1 year experience in a luxury hotel or comparable hospitality environment (preferred).
• Excellent interpersonal and communication abilities.
• Cross‑cultural sensitivity and a strong customer‑service orientation.
• Ability to anticipate guest preferences and deliver personalized experiences.

Required skills

What we offer

• Competitive salary and comprehensive benefits package.
• Extensive training and development opportunities.
• Employee discount for stays at any Four Seasons property.