Front Office Receptionist – Luxury Hotel

About the role

We are seeking a professional Front Office Receptionist to join our luxury hotel in the Gouna area of Hurghada. You will be the first point of contact for guests, ensuring a seamless and personalized experience from check‑in to check‑out.

Key responsibilities

• Register guests, assign rooms and prepare room keys.
• Handle special requests, coordinate with engineering for room maintenance, and manage guest check‑out procedures.
• Maintain accurate room status tracking, manage cash‑handling, and follow credit and check‑cashing policies.
• Use suggestive selling techniques to promote rooms and hotel services.
• Operate front‑office equipment, manage telephone calls with proper etiquette, and keep the front‑desk area clean and orderly.
• Log daily activities, report unusual occurrences to the manager, and follow safety and emergency procedures.

Required profile

• Degree or diploma in Hospitality, Tourism or Hotel Management preferred.
• 1–2 years of front‑office experience in a 4‑ or 5‑star hotel.
• Fluent in English and Arabic; German or French a plus.
• Professional appearance, strong communication and problem‑solving abilities.
• Ability to work under pressure, flexible shifts and a genuine passion for luxury guest service.

Required skills

• PMS OPERA

What we offer

• Uniform with name tag and professional grooming standards.
• Opportunities to work in a prestigious international hotel brand.
• Dynamic team environment with career development potential.