Lead Contract Performance Manager

About the role

The Lead Contract Performance Manager owns the profitability and customer satisfaction of assigned contracts and customer obligations. The role integrates and develops processes that meet business needs, manages complex issues within areas of expertise and takes part in long-term planning. It is based in Cairo.

Key responsibilities

• Own full profit and loss (orders, sales, margin, cash) for the contract portfolio and act as the main contact for assigned customers.
• Lead contract administration and fulfillment, including negotiations, terms and conditions, payment terms, responsibilities and liquidated damages and bonus structures.
• Plan and coordinate outage execution: scope, scheduling with FieldCore, parts and repair planning, and pre/post-outage and milestone reviews, including lean outage workouts.
• Guide resolution of emergent and forced outages by submitting Service Now cases and sharing technical information letters and service bulletins with customers, and manage warranty and commercial concessions.
• Maintain records in EventVision, the Field Service Portal and Oracle Field Services, including invoicing and credit notes.
• Partner with customer O&M teams to improve plant reliability, availability and efficiency, and answer technical questions.
• Champion quality and EHS standards at each supported site.

Required profile

• Bachelor's degree in engineering.
• 3 years of experience in services and operations, customer-facing project management or complex matrixed leadership.
• Fluency in Arabic and English, with strong oral and written communication.
• Willingness to travel to customer sites as needed.
• Power generation services experience is a plus; experience planning and executing outages is a plus.

Required skills

• Working knowledge of Contractual Service Agreements (CSA) and related commercial processes.
• Experience partnering with customer leadership teams.
• Service Now, EventVision, Field Service Portal and Oracle Field Services.

What we offer

• A robust, competitive benefits package supporting performance and personal and family needs.
• Ongoing on-the-job learning and career development opportunities.