Receptionist – Front Desk

About the role

The Receptionist will be the first point of contact for guests at Gewan Hotels & Resorts in El Alamein. This full‑time, on‑site position ensures a smooth and professional front‑desk experience while upholding the brand’s luxury standards.

Key responsibilities

• Greet and welcome guests, manage check‑in and check‑out procedures.
• Answer phone calls and emails, handling guest inquiries and requests.
• Coordinate with other departments to address guest needs promptly.
• Manage reservations, update guest records, and process payments.
• Maintain a neat and organized reception area.
• Support daily administrative and clerical tasks.

Required profile

• Strong front‑desk operations skills, including check‑ins, check‑outs, and reservations.
• Professional phone etiquette and excellent communication in person, by phone, and via email.
• Excellent customer‑service mindset with the ability to handle feedback and complaints calmly.
• Previous experience in hospitality or front‑office roles, preferably in hotels or resorts.
• Fluency in English and Arabic; additional languages are a plus.
• Well‑groomed, professional appearance aligned with luxury hospitality standards.
• Flexibility to work evenings, weekends, and holidays.
• High school diploma or equivalent; hospitality‑related education is a plus.

Required skills

• Data entry and record‑keeping.
• Basic office software use (e.g., Microsoft Office).