Customer Service Team Leader

About the role

Artsy Silver is seeking a dynamic Customer Service Team Leader to drive excellence across all customer touchpoints. You will lead a dedicated team, ensuring high‑quality service and continuous improvement.

Key responsibilities

• Lead, coach, and develop the customer service team.
• Monitor daily operations to maintain excellent service standards.
• Track team KPIs and identify opportunities for improvement.
• Handle escalated customer cases and ensure timely resolutions.
• Collaborate with other departments to deliver a seamless customer experience.

Required profile

• Minimum 2 years of experience in a customer service leadership role.
• Strong communication, leadership, and problem‑solving abilities.
• Proven experience managing KPIs and team performance.
• Fluent English proficiency.

Required skills