Customer Service Specialist – Front Office (Travel)

About the role

Wego is seeking a motivated Customer Service Specialist to join its Cairo office. You will be the first point of contact for travelers, handling inquiries via phone, live chat, and email, and ensuring a seamless experience throughout the booking process.

Key responsibilities

• Respond promptly to customer inquiries across multiple channels.
• Educate clients on procedures, pricing, and travel options.
• Verify client information and maintain accurate records in the contact‑center database.
• Follow communication scripts and handle complaints to achieve resolution.
• Meet performance targets and contribute to continuous quality improvement.

Required profile

• Fluency in English (minimum B2 level).
• Graduate in any discipline; military service completed or exempted.
• Willingness to work rotational, night and overnight shifts onsite.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• Medical insurance coverage.
• Well‑stocked pantry and regular social events.
• Opportunities to work with a diverse, multinational team.
• Professional growth in a fast‑growing travel technology company.