English Customer Service Representative (Fresh Graduates Welcome)

About the role

We are looking for enthusiastic English‑speaking Customer Service Representatives to join our call‑center team. Fresh graduates and undergraduates are encouraged to apply. The role involves handling a variety of customer interactions across chat, video calls, email and phone.

Key responsibilities

• Manage inbound video calls, chat sessions, emails and outbound calls.
• Understand and resolve customer queries, complaints and comments with empathy.
• Provide clear, concise information and ensure customers understand solutions.
• Handle irate customers and high‑pressure situations professionally.
• Accurately use automated information systems to assess customer issues.
• Meet upselling targets and adhere to daily reporting requirements.
• Contribute process‑improvement ideas and follow quality checklists.

Required profile

• Undergraduate to postgraduate education; freshers welcome.
• Strong verbal communication in English (B1/B2) and Arabic.
• Excellent call‑management and written communication skills.
• Ability to work under pressure, multitask and learn quickly.
• Team‑player attitude, supportive of feedback and open to change.

Required skills

• Typing speed of at least 25 wpm with 90 % accuracy.
• Proficiency in MS Office applications.
• Basic computer literacy and familiarity with automated customer‑service tools.

What we offer

• Rotational shift schedule with five‑day work weeks.
• Opportunities for skill development and career growth in a dynamic environment.