Spa Receptionist

About the role

Join the prestigious St. Regis Cairo as a Spa Receptionist, providing a seamless and welcoming experience for spa guests. You will be the first point of contact, handling reservations, payments, and guest orientation in a luxury environment.

Key responsibilities

• Schedule individual and group spa services using the reservation software.
• Confirm appointments with guests via phone and answer service inquiries.
• Check‑in guests, verify identity, and provide a brief spa orientation.
• Promote and upsell spa and salon services.
• Process payments, log cash tips, and reconcile receipts with Accounting.
• Maintain the cash bank securely and report any discrepancies.
• Communicate last‑minute changes to service providers and resolve scheduling conflicts.
• Report maintenance needs, accidents, or unsafe conditions to management.
• Uphold company policies, professional appearance, and confidentiality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• Less than one year of related experience is acceptable.
• Excellent verbal communication and customer‑service skills.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Positive attitude, teamwork orientation, and willingness to assist guests with disabilities.

Required skills

What we offer

• Full‑time position in a world‑class luxury hotel.
• Opportunities for career growth within Marriott International.
• Inclusive and diverse workplace culture.